Terms and Conditions

TERMS AND CONDITIONS

By purchasing any Penrith Panthers 2027 membership product(s), the Primary Account Holder agrees to these 2027 Terms & Conditions and is responsible for ensuring that any dependants on the account comply with them.

Before purchasing any membership, the Primary Account Holder is responsible for reading and understanding these Terms and Conditions.

DEFINITIONS

Member: A person who holds an active Membership with the Penrith Panthers in 2027.

Ticketed Member: Any Member who holds a Membership that provides access to home games, including but not limited to:

  • Ultimate Membership;
  • Full Season Membership;
  • Flexi 4 Membership.

Non-Ticketed Member: Any Member who holds a Membership that does not provide access to any games, including but not limited to:

  • Proud Panther Membership
  • Digital Membership

Membership: The rights and obligations that accrue to a person as a consequence of the person purchasing a Membership for the Penrith Panthers.

New Member: A person who was not a Member of the Penrith Panthers in 2026 and becomes a Member in 2027.

Primary Account: This is the account in which transactions between the Member (or New Member) and the Penrith Panthers will be managed, including the charging and acceptance for payments for memberships and ticketing.

Primary Account Holder: The person responsible for the Membership and payments.

“Rollover” or “Rolling Renewal”: The process whereby a Member’s membership is renewed and membership fees charged for the equivalent membership from season to season automatically without the member being required to take any steps.

‘Renewal Notice’ means the written notice sent by the Club to the Primary Account Holder at least 14 days prior to the processing of an automatic renewal, setting out the details specified in the Automatic Renewals clause.

UNDELIVERED VALUE 

If the NRL competition is abandoned or postponed due to an Act of God or other unforeseen circumstance, and this disrupts membership entitlements, members will have the following options, subject to any direction of the NRL and any applicable Federal or State Government requirements:

  • Receive a financial credit in the form of Panthers Leagues Club “Panther Points”. Panther Points will be able to be used at all Panthers Group Venues (Penrith Panthers, Panthers Port Macquarie, Panthers Bathurst, Panthers North Richmond and Panthers Glenbrook.)
    or
  • Pledge the undelivered amount to the club to help sustain Rugby League development programs.

Act of God disruptions could result in the following:

  • The season is abandoned
  • Home game(s) are played behind closed doors, resulting in no Members having access to any home game(s)
  • Penrith Panthers home game(s) are relocated, without Member access
  • Reduced capacities

It is the responsibility of the Primary Member to sign up as a Penrith Panthers Leagues Club Member, by showing their NRL 2027 digital Membership card or confirmation email. If a Primary Member fails to do so Penrith Panthers Leagues Club reserves the right to charge the full $5.00 membership fee to the member.

The Primary Member must leave a 24hr window before points can become active on their Leagues Club Member card.

By purchasing a 2027 Penrith Panthers Membership, you accept and agree to adhere to any NSW Health Orders in relation to entitlements that form part of your membership.

Penrith Panthers reserves the right to implement and enforce any measures in response to the COVID-19 pandemic or any unforeseen health orders, including requiring attendees to wear face masks at Panthers NRL games and the implementation of social distancing measures which may affect member seating.

It is the responsibility of primary account holders to keep their contact details up-to-date, to remain informed through the club’s official email communication and to communicate all measures and changes to the other Members on their account.

Potential changes to the 2027 Membership program include, but are not limited to;

  • Seating changes
  • Members provided with a refund of their 2027 home games: Penrith Panthers reserves the right to hold funds for membership packs/voucher and processing costs as well as the total number of games that members are given the opportunity to attend games. The remaining funds will be refunded to the member on the card provided when purchased
  • Members may need to redeem tickets to enter a Panthers home game

Once the club has been notified of changing restrictions and has an overview on how this will affect the current season, Penrith Panthers will inform the primary account holder via email, of these changes to their purchased product. 

MEMBER EVENTS AND COMMUNICATION

It is the responsibility of the Primary Member to provide correct personal details upon signing up.

The primary member will be contacted via email and/or phone to confirm RSVP for events/games throughout the season. It is the responsibility of the Primary Members, to ensure they reply before the RSVP date.

Photography and Filming

Photography and video recording may take place at all club endorsed events and on gameday. Images and footage captured at these events may be used across Penrith Panthers’ online channels and other promotional platforms.

Members who do not wish to be photographed or filmed are responsible for making themselves known to a member of the Panthers Membership Team upon arrival at the event.

TICKETED MEMBERSHIPS

FULL SEASON MEMBERSHIP

Full season reserved memberships include access to all 10 home games in their selected categories, at Helloworld Stadium throughout the 2027 NRL Season.

In the renewal process in a members Account Manager, reserved seat members will have the opportunity to provide their seating preference. Penrith Panthers does not guarantee any specific seating request and will attempt to fulfil to the best available.

Full season membership packages include:

1967 Club
1967 Club Membership includes access to regular season home games at Helloworld Stadium in a South West Lounge reserved seat. 1967 Club Members will have access to a private cash bar for food and beverage purchases. 

Diamond
Diamond membership includes access to regular season home games at Helloworld Stadium in a Diamond reserved seat.

Platinum
Platinum membership includes access to regular season home games at Helloworld Stadium in a Platinum reserved seat.

Gold
Gold membership includes access to regular season home games at Helloworld Stadium in a Gold reserved seat.

The Den
The Den membership includes access to regular season home games at Helloworld Stadium in a reserved seat. The Den categories include; The Den – Gold, The Den - Silver and The Den – Bronze.

Silver
Silver memberships include access to regular season home games at Helloworld Stadium in a Silver reserved seat.

Bronze
Bronze memberships include access to regular season home games at Helloworld Stadium in a Bronze reserved seat.

Bronze – Alcohol Free
Bronze – Alcohol Free memberships include access to regular season home games at Helloworld Stadium in a Bronze – Alcohol Free reserved seat.

General Admission
General Admission (GA) memberships include access to regular season home games at Helloworld Stadium in unallocated seating.

PARTIAL-SEASON MEMBERSHIP

Partial season members have limited access to games dependent on their membership type. The following category is classified as a partial season membership:

Flexi 4
Flexi 4 Members receive four (4) General Admission tickets for use at Helloworld Stadium home games during the regular season. Tickets must be redeemed through their Account Manager by logging in and exchanging a pick event for the desired game. Tickets may be redeemed up to one (1) hour prior to the scheduled kick-off time and are subject to availability.

NON-TICKETED MEMBERSHIPS

Non-ticketed memberships do not include access to any home games. These membership packages include, but are not limited to:

•           Proud Panther

•           Digital Membership

ULTIMATE MEMBERSHIP

Application of Terms

In addition to the Ultimate Membership Terms and Conditions outlined below, Ultimate Members are also bound by the below Terms and Conditions.

Event Invitations and RSVPs

It is the responsibility of the Ultimate Member to respond to all communications and invitations to Ultimate Member events by the stated deadlines.

Members who do not RSVP by the indicated due date will forfeit their opportunity to attend or participate in these experiences.

 

Panther Shop Gift Voucher

Where a membership product includes a Panther Shop gift voucher, the voucher will be issued in the manner notified by Penrith Panthers and must be redeemed by 30 September 2027, after which it will expire. Unless required by law, the voucher is not redeemable for cash and may be subject to additional redemption conditions notified at the time of issue.

 

MEMBERSHIP CLASSIFICATIONS

It is the responsibility of each member to ensure that they are eligible for their membership price type at the time of renewing or purchasing each season. Any Member found to be ineligible in their current membership, may have their membership price type changed and the difference in price charged to their account.
A Junior membership is only available where Penrith Panthers has a recorded date of birth confirming the member’s eligibility. If no date of birth is recorded, or if eligibility for the Junior classification cannot be verified before renewal, Penrith Panthers may reclassify the membership to the applicable Adult membership for the following season. If a valid date of birth is provided before the deadline stated in the renewal notice and confirms Junior eligibility, the membership classification will be corrected before renewal is processed.

 

A member type is classified as:

Adult: Member between the ages of sixteen (16) and sixty (60) on 1 January 2027.

Concession: Member who holds a Pensioner card, or who is above the age of sixty (60). As well as any full-time student who holds a valid 2027 student card. All Concession Members must carry a form of ID along with their Pensioner or Student ID card, when attending Penrith Panthers home games.

Junior: Member between the ages of five (5) and fifteen (15) as at 1 January 2027 are eligible for a junior membership. Any child under the age of five (5) is eligible to enter Penrith Panthers home games for free, if they do not require a seat. The child must be seated on the lap of an accompanying adult and not occupy a seat. If any COVID-19 pandemic restrictions are in place, any child under the age of one (1) is eligible to enter Penrith Panthers home games without a ticket. Any child above the age of one (1) will be required to have a ticket.

2026 Junior Members with a date of birth recorded against their membership account will be renewed as a Junior Member for 2027, provided they remain under 16 years of age. Where no date of birth is recorded against the Junior Membership account, the 2027 membership will be renewed at the applicable Adult membership price. This may be amended, and any difference in membership fees refunded, upon provision of the junior member’s date of birth and sighting of valid identification confirming their age. 

Family: Two (2) Adults and two (2) Juniors
Companion Card: The club recognises the NSW Companion Card program. Companion Card holders are eligible for complimentary entry to Helloworld Stadium home games, once a valid companion card is presented to staff, however are ineligible for member benefits unless they are a paying member.
Use of entitlement by other parties

If for any reason a member cannot attend a Penrith Panthers home game, they can provide their entry pass to a friend or relative for use. The ability to transfer a Membership to someone else is subject to the friend or relative being of the same membership classification (e.g. Junior).

Any person who you have permitted to use your membership is bound by these terms and conditions. It is the members responsibility to ensure that anyone using their membership is aware of and are compliant with these terms and conditions.

It is the members obligation to ensure their membership fees are up to date particularly if someone else is attending the game in their place, as overdue membership fees may result in barcodes being cancelled and entry to the game denied. Barcodes cannot be reactivated until the overdue fees have been paid.

MEMBERSHIP PURCHASE

2027 Memberships are required to be obtained via one of the following methods;

  • Online
  • By phone; 1300 PANTHERS
  • In person, at the Footy Hub, located inside Penrith Panthers Leagues Club
  • At any Penrith Panthers home game

By completing the purchase of a 2027 membership, the Primary Account Holder acknowledges and agrees that the membership is subject to automatic renewal in accordance with the Automatic Renewals clause of these Terms and Conditions. For online purchases, the Primary Account Holder must positively acknowledge the automatic renewal terms during checkout before the purchase can be completed.
For purchases made by phone or in person, before payment is processed, Penrith Panthers staff will clearly disclose the automatic renewal arrangement, including that the membership will renew for the following season unless the member opts out, and that the member will receive at least 14 days’ notice before any renewal payment is processed, including the renewal price and opt-out instructions. If the Primary Account Holder proceeds with the purchase after that disclosure, the purchase constitutes acceptance of these Terms and Conditions, including the Automatic Renewals clause.
A confirmation email will then be sent to the email address registered on the Primary Account.

 

MEMBERSHIP CARDS AND ACCESS

For the 2027 season, membership cards will be issued in digital form only. Physical membership cards and lanyards will not be issued unless Penrith Panthers expressly states otherwise for a particular membership product.

 

FINANCIAL

Payment Method
Penrith Panthers requires all Memberships to be purchased by debit or credit card. Membership fees can be paid via two methods; upfront payment or via instalments.

The payment details provided at the time of purchase will be stored securely and used for the purpose of processing automatic renewal payments in accordance with the Automatic Renewals clause, unless the member opts out.

Balance Outstanding

Any members who have a balance outstanding from a previous season, will not be eligible to renew as a member for the current season until this has been paid in full. Penrith Panthers reserves the right to cancel any memberships that have been purchased and apply these funds to the balance outstanding.

Upfront payment

The primary member agrees to pay their 2027 membership fees in one full transaction.

Instalments

The primary member agrees to pay off their 2027 membership fees via weekly, fortnightly or monthly instalments.

This payment system requires an upfront deposit on date of purchase, to activate their instalment plan.

If a member defaults, the Club will contact the primary member via phone and email. If any payment fails to transfer between institutions on the due date, further attempts will be made throughout the month to clear the funds until successfully processed.

Penrith Panthers reserves the right to suspend any members on the weekly or fortnightly instalment plan who have an outstanding balance for more than twenty-eight (28) consecutive days, and those on the monthly instalment plan who have an outstanding balance for more than one (1) month. Accounts will be suspended and members will not have access to home games until the outstanding amount has been paid in full. Please note that at least three (3) business days will be needed to reinstate your Membership once payment is received.

Members with outstanding debt from the previous season will not be eligible to renew their membership, until all outstanding membership fees are paid.

Financial Responsibility

As the Primary Account Holder, when you purchase a Membership, you are agreeing to the following financial responsibility:

  • The account details you have provided are correct;
  • Notify the club immediately should the card number or expiry date change within the term of the payment plan;
  • Sufficient funds are available on your nominated credit or debit card on the scheduled payment date;
  • Accept full financial responsibility for the value of the football membership when signing up and paying via instalments. Full value of the football membership must be paid by the scheduled completion of instalments

Automatic Renewals

By purchasing any Penrith Panthers 2027 membership product(s), the Primary Account Holder acknowledges and agrees that their membership will automatically renew for the following season (the 2028 Season) unless the member opts out in accordance with this clause. This applies to all membership products and all payment methods (whether paid in full or by instalments).

The Club will provide the Primary Account Holder with at least 14 days’ written notice (by email to the email address registered on the Primary Account) prior to processing the automatic renewal. The Renewal Notice will include:

·      the membership product to be renewed;

·      the membership fee for the following season (or, if not yet finalised, the basis on which the fee will be calculated);

·      the date on which the renewal payment will be processed;

·      the deadline by which the member must opt out to avoid automatic renewal; and

·      instructions on how to opt out.

A member may opt out of automatic renewal at any time prior to the opt-out deadline specified in the Renewal Notice by:

·      emailing footy.membership@panthers.com.au; or

·      logging into their Panthers Account Manager and selecting the ‘Opt Out’ button.

Opt-out requests will not be accepted verbally unless Panthers expressly confirms otherwise.

If a member opts out, their membership will not be renewed, and they will need to purchase a new membership for the following season if they wish to continue.

If the Primary Account Holder does not opt out by the deadline specified in the Renewal Notice, it will be deemed that the member has agreed to have their membership automatically renewed, and the membership fee for the following season will be charged to the payment method on file.

If a member’s membership is automatically renewed and the member wishes to cancel, the member may request a full refund of the renewal payment by contacting the Club in writing within 14 days of the renewal payment being processed. Refund requests received within this period will be actioned without question. Refund requests received after this 14-day period will be considered by the Club on a case-by-case basis.

Penrith Panthers reserves the right not to automatically renew a member’s membership for the following season. Communication of any such decision will be made with sufficient notice prior to the following season’s membership on-sale date.

Where the Club makes significant changes to membership packages for the following season (including but not limited to changes to venue, seating categories, or package inclusions), the Club will clearly outline these changes in the Renewal Notice. Members will have the opportunity to opt out if they do not wish to continue under the changed arrangements.

It is the responsibility of the Primary Account Holder to ensure that their payment details (including card number and expiry date) are kept up to date. If a renewal payment cannot be processed due to outdated or invalid payment details, the Club will attempt to contact the member. If payment cannot be collected within 14 days of the scheduled renewal date, the automatic renewal will lapse and the member will need to purchase a new membership.

MEMBER CODE OF CONDUCT

Penrith Panthers encourages all members & supporters to take part and express their passion for the Penrith Panthers in a family friendly, safe and secure environment. It is a condition of membership that you comply with the Penrith Panthers Member Code of Conduct at all times while attending any Penrith Panthers event, function, game, when travelling on the Members Bus, or interacting with the Club on social media.

When interacting with Penrith Panthers members and supporters will:

  • Conduct themselves in a way that reflects the values of the Penrith Panthers and promotes the club, the NRL and the game in general;
  • Not behave in an abusive manner towards NRL match officials, venue staff or security, staff and players of Penrith Panther or opposition clubs, and other spectators including the use of crude or abusive language or gestures, insults, threats, intimidation, assault, provocation or any other behaviours that may be perceived as abusive;
  • Respect the rights, dignity and worth of all persons regardless of their gender, race, colour, religion, language, politics, nationality or ethnic origin or choice of NRL team;
  • Not be intoxicated or under the influence of drugs;
  • Comply with Venues NSW terms of entry. This may include inspection of bags to monitor prohibited items that may be considered a public nuisance or have a potential to cause injury.
  • Not enter the field of play or other restricted areas without authority or direction from Penrith Panthers staff;
  • Comply and adhere to all conditions of entry to a Penrith Panthers home game as well as any other venue hosting a Penrith Panthers event.
    If a member is found to breach the Code of Conduct or engage in behaviour that is deemed to be inappropriate, disrespectful, unsafe or unbecoming of a member of the Penrith Panthers, the Penrith Panthers reserves the right to terminate the membership. In such cases the member forfeits their membership rights and will not be entitled to a refund for any unused portion of the membership entitlements.

GENERAL

Finals Series

The Finals Series are administered by the NRL. In the event the club qualifies for the Finals Series, members will be granted priority access to purchase ticket/s prior to going on sale to the general public. Members shall be advised via email when tickets will be available for purchase. All 2027 Memberships do not include access to the 2027 NRL Finals Series and State of Origin.

The club does not guarantee that you will have access to the same seat/s you held during the regular season.

Privacy Policy

The club respects the privacy of the individual on whom the club collects, uses and discloses personal information. The personal information that the club collects on the Membership form is used for the purpose of processing your Membership and providing you with football related information and offers from the club, club partners, market research and the NRL. If you do not wish to partake in market research or receive special offers from the NRL or the club’s partners, please contact the Membership Team at footy.membership@panthers.com.au.

Your privacy is important to the Penrith Panthers and there are procedures in place to ensure that your information remains confidential. We are mindful that your personal details are private and as such we will only disclose your information in accordance with the Privacy Act 1988. Ticketmaster and our fulfilment provider administer the current Membership program used by the Penrith Panthers and Members acknowledge that their personal details will be available to these third parties for the purpose of administering your membership with the Penrith Panthers.

The club adheres to the Panthers Group Privacy Policy. A copy of the full privacy policy can be found at penrithpanthers.com.au/privacy-policy/

Communications

The club’s method of communication to members will be through weekly email newsletters. This includes breaking news, behind-the-scenes content and NRL Finals information.

Please ensure your contact details are kept updated at all times in order to receive regular communications from the club. Penrith Panthers does not take responsibility for incorrect or out of date contact details. It is the primary members responsibility to ensure all contact details are up to date.

Cancellation of Membership

Primary Account holders must send a written request to the Penrith Panthers to request the unused portion of their membership be cancelled. Any application for cancellation must be accompanied by a written explanation of the circumstances which the member considers merits cancellation of the Membership.

Memberships may not be cancelled once the Membership package is no longer on sale.

Penrith Panthers reserves the right to agree or not agree to cancel a membership following a request by a member.

Return to Penrith Seating Allocation

At the purchasing, or lack thereof purchasing a membership for 2026 and/or 2027, members agree that they understand and accept the seating allocation framework for the return to Penrith following the redevelopment. Members seating will be allocated based on the below framework:

  • 2024 full season members who hold a full season membership at CommBank Stadium during the redevelopment
  • New members who hold a full season membership at CommBank Stadium during the redevelopment
  • 2024 full season members who hold a flexi membership at CommBank Stadium during the redevelopment
  • 2024 full season membership and hold a Proud Panther membership during the redevelopment
  • 2024 flexi members who hold a flexi membership at CommBank Stadium during the redevelopment
  • New flexi members at CommBank Stadium during the redevelopment
    2024 full season membership but did not join any package during the redevelopment
  • All other members 

Advertising, Promotion or Other Commercial Purposes

Memberships cannot be traded, sold or used for any advertising, promotion or other commercial purposes including competitions, without the prior written consent of the club. If a membership is found to be in breach of this condition, the membership will be immediately cancelled without notification or refund and the primary account holder of the membership will be refused admission and access to any entitlements.

Members should be aware that there is legislation in New South Wales relating to the re-sale of tickets at Helloworld Stadium and breach of these laws may attract criminal penalties.

Sponsor Promotional Material

The products and services offered in any sponsor promotional material are not offered by the Penrith Panthers. The Penrith Panthers do not accept any liability for any product or service referred to in such material, and to the fullest extent permissible by law excludes all liability with respect to these products and services.

Frequently Asked Questions

All details outlined in the Frequently Asked Questions form part of the Terms and Conditions. To the extent of any inconsistency the Terms and Conditions prevail.

Right to amended Terms and Conditions

The Penrith Panthers reserves the right to amend these Terms and Conditions as may be reasonably necessary from time to time in its absolute discretion.

The Penrith Panthers do not warrant that every request for Membership, ticketing, and/or seating allocation can or will be complied with.

Acceptance of Terms and Conditions

By purchasing Membership, I acknowledge that I have carefully read and accept the above Terms and Conditions. All Members are bound by these Terms and Conditions regardless of how the application was submitted.

Further Information

If you require further information in relation to these terms and conditions, please contact Penrith Panthers Membership on 1300 PANTHERS or email footy.membership@panthers.com.au.