FAQ

There are numerous ways to contact the membership team. Either:

Contact the Membership team via email at footy.membership@panthers.com.au

Call the Footy Hub on 1300PANTHERS

Visit the Footy Hub. See the opening hours here.

2027 memberships are valid from 1 November 2026 until 31 October 2027

Tickets and final match details are sent via email 3–5 days prior to the event date.

Penrith Panthers has confirmed the club will host a ten (10) NRL home matches during regular season at Helloworld Stadium in 2027, as well as one home game in Bathurst and one home game at Suncorp Stadium as part of NRL Magic Round.

Tier 1 Members – Reserved Seat Members

Reserved seat Tier 1 members covered by the Stadium Transition Framework can renew their membership by paying the bay invoice in their Panthers Account Manager. Your invoice will be for a bay offering a similar viewing experience to your 2024 membership.

You can renew your membership in any of the following ways:

• Online via the Panthers Account Manager
• Over the phone by calling 1300PANTHERS; or
• Visit us at the Footy Hub at Panthers Penrith Leagues Club

Important: Tier 1 members must pay their 2027 bay invoice by Friday, 6 November 2026. After this date, unpaid bay invoices will be removed from members’ accounts, and members will need to purchase a category registration instead.

If you would like to make changes to your 2027 membership — such as moving to an alternative stand or changing your membership category — do not pay the bay invoice in your account.

Instead, click here to select your preferred membership category.

If you would like to add or remove a membership, please contact our Membership Team via:

Over the phone: Call 1300 PANTHERS.

All other members and fans who would like to purchase a 2027 membership can do so via the Panthers Membership website. 

Click here to select your preferred membership category and stand. The seating allocation process will take place at the end of 2026, with members notified of their allocated seat in early 2027. 

Seats will be allocated in tiers in accordance with the Stadium Transition Framework, which can be accessed here

Tier 1 Members – Reserved Seat Members 

Tier 1 members in accessible seats in 2024, will be allocated accessible seats in 2027.  

You will be able to renew your membership by paying the bay invoice in your Panthers Account Manager. 

You can renew your membership in any of the following ways: 

• Online via the Panthers Account Manager 
• Over the phone by calling 1300PANTHERS; or 
• Visit us at the Footy Hub at Panthers Penrith Leagues Club 

Important: Tier 1 members must pay their 2027 bay invoice by Friday, 6 November 2026. After this date, unpaid bay invoices will be removed from members’ accounts, and members will need to purchase a category registration instead. 

All other members or fans wanting to purchase accessible seats can do this via the Panthers Membership website. Please click here to select your category and note the need for accessible seats in the questionnaire when checking out.  

For any assistance, please contact our Membership Team on 1300 PANTHERS or footy.membership@panthers.com.au to organise any wheelchair seating. 

The seating allocation process will take place at the end of 2026. All members will be notified of the 2027 seating allocation in January 2027.

Yes. A Panthers membership is a great gift for family and friends.

Here's what to do if you do not wish to be involved with the membership after gifting it:

If you would like the gift recipient to take over the membership completely, we recommend entering their name and date of birth when purchasing the membership. 

However, to keep the gift a surprise, we recommend entering your own email address, postal address and phone number. This is because a confirmation email will automatically be sent to the email address provided when the membership is purchased. 

Once you have given the membership to the recipient, they should contact the Panthers Membership Team to update the account with their own contact details. This will ensure they receive all future membership communications. 

Please note that gifted memberships are still eligible for automatic renewal. Once the gift has been received, you may also wish to update the payment details to the recipient's details if they will be responsible for future renewals. 

Here is what to do if you wish to remain the Primary Account Holder:  

If you would like to remain the Primary Account Holder after gifting the membership, enter your own details, including your name and date of birth, when purchasing the membership. 

To ensure the membership card is issued in the gift recipient's name, you will need to contact the Membership team to have this changed. 

As the Primary Account Holder, you will continue to receive membership correspondence, including information about automatic renewal. If you do not wish to continue the gifted membership into the following season, you will need to opt out before the applicable renewal deadline. 

Adult: Member between the ages of sixteen (16) and sixty (60) on 1 January 2027  

Concession: Member who holds a Pensioner card, or who is above the age of sixty (60). As well as any full-time student who holds a valid 2027 student card. All Concession Members must carry a form of ID along with their Pensioner or Student ID card, when attending Penrith Panthers home games

Junior: Member between the ages of five (5) and fifteen (15) as at 1 January 2027 are eligible for a junior membership. Any child under the age of five (5) is eligible to enter Penrith Panthers home games for free, if they do not require a seat. The child must be seated on the lap of an accompanying adult and not occupy a seat.  

A Junior membership is only available where Penrith Panthers has a recorded date of birth confirming the member’s eligibility.

If no date of birth is recorded, or if eligibility for the Junior classification cannot be verified before renewal, Penrith Panthers may reclassify the membership to the applicable Adult membership for the following season. If a valid date of birth is provided before the deadline stated in the renewal notice and confirms Junior eligibility, the membership classification will be corrected before renewal is processed.

Yes. You must notify the membership team if you require a companion and we will provide an admission card. This applies for both reserved and general admission memberships. Companion memberships do not include any membership entitlements. Please note, you will be asked to provide a valid companion card for this to be facilitated.

Members can pay their membership in full or by instalments on a debit or credit card.

All full season memberships including reserved seats, The Den and general admission are available to be paid by instalments. All other memberships must be paid in full on purchase.

Members can elect to pay their membership in weekly, fortnightly or monthly instalments. Memberships purchased after the first instalment date will require an upfront payment to bring the account up to date.

When purchasing a membership, you will see the dates of your instalments based on the payment plan you select. 

• Monthly payments can be charged on the 15th of each month or on the last day of the month 
• Fortnightly instalments are processed every fortnight on a Thursday 
• Weekly instalments are processed every week on a Thursday 

Members can re-process failed instalments: 

• Online via the Panthers Account Manager 
• Over the phone by calling 1300PANTHERS 
• In person at the Footy Hub at Panthers Penrith Leagues Club 

Penrith Panthers reserves the right to suspend any members on the weekly or fortnightly instalment plan who have an outstanding balance for more than twenty-eight (28) consecutive days and those on the monthly instalment plan who have an outstanding balance for more than one (1) month. Accounts will be suspended and members will not have access to attend home matches or receive other membership entitlements until the outstanding amount has been paid in full.

Members with outstanding debt from the previous season will not be eligible to renew their membership, until all outstanding membership fees are paid.

There are a range of benefits depending on the membership you would like to purchase. To view and compare all benefits, please visit the Member Benefits page.

No, Panthers Memberships do not include access to the Bathurst game, as this event is managed individually by the local council. If you would like to attend you will need to purchase tickets separately.

No, Panthers Memberships do not include access to any Magic Round games, as this event is managed individually by the NRL. If you would like to attend you will need to purchase tickets separately.

The instructions to access 2027 Member pre-sales will be emailed to the primary account holder. 

Your four (4) flexi tickets can be used at any home game at Helloworld Stadium during the regular season.

This means you can choose to spread each ticket out over four games, or bring friend/s and redeem multiple tickets for eligible games.

Flexi tickets can be redeemed on via the Panthers Account Manager once tickets are on sale for the match. To select your tickets, please log in to your account and exchange your tickets in the ‘My Events’ tab.  

If you have any issues redeeming your ticket, please contact the membership team at 1300 PANTHERS or Email: footy.membership@panthers.com.au 

The Primary Account Holder is the person responsible for managing the membership account. 

For privacy and security purposes, Panthers can only provide account-specific information to the PAH. The PAH will also be the main recipient of membership correspondence, and cards and is responsible for managing the account. 

The PAH is the only person who can authorise changes to the account, including: 

• Updating contact details 
• Placing or changing orders 
• Requesting seating changes 
• Requesting replacement or reprinted membership cards or tickets 
• Making other changes to the membership account 

A Secondary Account Holder is a member who is linked to the Primary Account Holder's membership account. 

SAHs can access the benefits associated with their membership and will receive most Panthers membership communications. However, communications relating specifically to the account, or pre-sale offers requiring unique password access, may only be sent to the PAH. 

If an SAH would like to become the Primary Account Holder, the existing PAH must provide written authorisation for the change. 

A change from SAH to PAH can only be made during the membership renewal process and cannot be requested during the season.